Privacy Policy

BIJ Group Pty Ltd trading as Andave Cabinets (“Andave Cabinets”, “Andave”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.
 
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, request an estimate or quotation, contact us, participate in a promotion, or otherwise deal with Andave Cabinets.
 
1. Personal information we collect
 
Depending on how you interact with us, we may collect information including:
  • your name;
  • telephone number;
  • email address;
  • residential, project or installation address;
  • details about your renovation or cabinetry project;
  • measurements, room dimensions and project requirements;
  • photographs, plans, drawings or other files you provide;
  • preferred cabinetry layouts, materials, colours, finishes and other selections;
  • information submitted through our instant estimate calculators, enquiry forms or consultation forms;
  • correspondence and communications with us;
  • information relating to quotations, orders, invoices and payments;
  • information submitted when entering a competition or promotion; and
  • technical information associated with your use of our website, such as device, browser, IP address, pages visited and website interaction data.
We generally do not seek to collect sensitive personal information unless it is reasonably necessary for a particular purpose and permitted by law.
 
2. How we collect information
 
We may collect personal information when you:
  • use our website;
  • complete an instant estimate calculator;
  • submit an enquiry or contact form;
  • request a consultation, estimate or quotation;
  • telephone, email or communicate with us;
  • provide photographs, drawings, plans or specifications;
  • visit our showroom or premises;
  • engage us to provide products or services;
  • enter one of our competitions or promotions;
  • interact with our advertising or social media; or
  • otherwise provide information directly to us.
We may also receive information from third parties where appropriate, including builders, designers, architects, contractors, referral partners and technology or marketing platforms.
 
3. Instant estimates and calculators
 
Our website may allow you to enter information about your proposed kitchen, wardrobe, laundry or other cabinetry project to receive an indicative estimate.
 
Information entered into a calculator may be retained and used by Andave Cabinets to:
  • generate an indicative estimate;
  • understand your project requirements;
  • contact you about your enquiry;
  • prepare or refine an estimate or quotation;
  • arrange a consultation or site visit; and
  • improve our products, services and estimating processes.
An online estimate is indicative only and is not a binding quotation or offer to perform work. Final pricing is subject to confirmation of measurements, scope, specifications, materials, site conditions and other project requirements.
 
4. How we use your personal information
 
We may use personal information to:
  • respond to enquiries;
  • provide estimates and quotations;
  • arrange consultations and site visits;
  • design, manufacture, deliver and install cabinetry and joinery;
  • administer customer projects;
  • process orders and payments;
  • communicate with customers, prospective customers and suppliers;
  • administer competitions and promotions;
  • provide customer service and after-sales support;
  • improve our website, calculators, products and services;
  • conduct business analytics and marketing;
  • maintain business and accounting records;
  • prevent fraud or misuse of our systems; and
  • comply with our legal and regulatory obligations.
Where permitted by law, we may also use your contact information to provide information about Andave products, services, promotions or offers that may be relevant to you.
 
You may opt out of marketing communications at any time by using the unsubscribe facility provided or by contacting us.
 
5. Disclosure of personal information
 
We may disclose personal information where reasonably necessary to operate our business or provide our services, including to:
  • employees and contractors;
  • installers and tradespeople;
  • suppliers and manufacturers;
  • delivery and logistics providers;
  • designers, architects, builders or other project participants where relevant;
  • accountants, insurers, legal advisers and other professional advisers;
  • IT, website, CRM, cloud storage and software providers;
  • marketing, analytics and communications providers;
  • payment processing providers; and
  • government authorities or regulators where required by law.
We do not sell your personal information to third parties.
 
6. Website analytics, cookies and advertising
 
Our website may use cookies and similar technologies to help us understand how visitors use the website, remember preferences, improve website performance and measure the effectiveness of our advertising.
 
We may use third-party services such as Google Analytics and advertising or social media platforms to measure website traffic and campaign performance.
 
These services may collect information such as your device type, browser, IP address, pages viewed and interactions with our website.
 
You can generally control cookies through your browser settings, although disabling cookies may affect some website functionality.
 
7. Storage and security
 
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically in our business systems or with reputable third-party technology and cloud service providers.
No internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
 
8. Overseas disclosure
 
Some technology, cloud, analytics, communications or software providers used by Andave Cabinets may store or process information outside Australia.
 
Where personal information is disclosed overseas, we will take reasonable steps as required by applicable Australian privacy law.
 
The locations in which information is processed may depend on the service providers we use from time to time.
 
9. Access and correction
 
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact us using the details below.
 
We may need to verify your identity before providing access to personal information.
 
10. Privacy complaints
 
If you have a question or complaint about how we have handled your personal information, please contact us.
We will review your enquiry or complaint and endeavour to respond within a reasonable period.
 
If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
 
11. Third-party websites
 
Our website may contain links to third-party websites or services. Andave Cabinets is not responsible for the privacy practices or content of third-party websites.
 
We recommend reviewing the privacy policy of any third-party website you visit.
 
12. Changes to this Privacy Policy
 
We may update this Privacy Policy from time to time to reflect changes to our business, technology, website or legal obligations.
 
The current version will be published on our website with the date it was last updated.
 
13. Contact us
 
For questions, requests or complaints concerning privacy, please contact:
 
Andave Cabinets
BIJ Group Pty Ltd trading as Andave Cabinets
41 Jarrah Drive
Braeside VIC 3195
Australia
Phone: (03) 9580 4040
Email: info@andave.com.au
Website: andave.com.au